Job Description

DDC - Tucson, AZ
Starting Pay
Food & Beverage
Employment Status

Position Summary:
Under direct supervision of the Food & Beverage Assistant Manager, maintains professional, efficient and courteous Food and Beverage operations; by greeting guests and team members, establishing a rapport with them, and giving them outstanding service and training in a professional and timely manner. Works in tandem with culinary staff to exceed guest’s expectations. Follows, understands and consistently enforces Title 4 State laws, and Tohono O’odham Gaming Enterprise internal controls.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:
*     Responsible for training, development, and overseeing the daily operational functions of the Venue Manager Intern.  
*     Responsible for providing exceptional service to all guests in a friendly, efficient manner.
*     Responsible for quality control and consistent presentation of items being served.
*     Responsible for effective communication with Management, team members, staff and other departments.    
*     Responsible for attending and contribute in Supervisor\ Management meetings required to keep informed for continued growth and development.  
*     Ability to efficiently and effectively order from procurement system.
*     Ability and knowledge to create schedules to suffice business needs. 
*     Maintains and organizes par levels for all product ordered.
*     Maintains up to date attendance records for staff.
*     Maintains self as a leader with high levels of integrity and acts in the best interest of the enterprise. 
*     Monitors and maintains team members time records with effective labor results.
*     Assists in the daily operations in an efficient, cost effective, and labor effective manner. 
*     Conducts fair performance evaluations on subordinates. 
*     Effectively trains staff members with consistent positive results. 
*     Knowledge of profit and loss statements, ability to present variances. 
*     Works closely with other departments to ensure outstanding service is provided for our guests.
*     Recognizes that each team member is a representative of Desert Diamond Casino and is responsible for demonstrating courtesy, respect, and sensitivity to the needs of every person (guests and team members).
*     Recognizes that management has certain personal responsibilities, which affect the operational efficiency of the casino.  Maintains proper attendance in accordance with casino policy.
*     Builds strong cohesive team by creating an environment of teamwork and lateral service.
*     Performs other duties as required.

Minimum Qualifications:
Education and Experience:
High school diploma or GED plus 1 year recent Supervisory dining room or food service experience; or 6 months minimum in a Venue Manager Intern Position. Must have experience in cash handling and alcohol enforcement. Must be 18 years of age or older. Must be able to obtain a Food Handlers card. No felony, theft or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, TIPS certification in alcoholic management, obtain and maintain a gaming license and to include the following:
    Knowledge, Abilities, Skills, and Certifications:
*     Must have high energy and motivated personality and encompass positive, motivating leadership qualities.
*     Knowledge of dining, buffet and food maintenance operations and customer service.
*     Knowledge of all menu items including entrees, side dishes, beverages and desserts.  
*     Knowledge of Point of Sale (POS) systems.
*     Knowledge of procurement systems.
*     Knowledge of supervisory techniques.
*     Knowledge of computers.
*     Ability to communicate effectively in the English language, both verbally and in writing with other staff and general public. 
*     Ability to service guests in a positive and professional approachable manner.
*     Ability to follow instructions and work in a stressful and busy environment.  
*     Ability to carry out detailed, but uninvolved written and oral instructions. 
*     Ability to lead in a team environment and cooperate with team members. 
*     Ability to effectively resolve guest concerns in a timely manner.
*     Assigns duties, responsibilities, and work stations to team members in accordance with work requirements.  
*     Skill in interpersonal and customer relations.
*     Must present a neat and professional appearance.
*     Must present self with professional phone and radio etiquette.

Physical Demands:
While performing the duties of this job, the team member regularly is required to stand for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to sit; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 50 pounds.

Work Environment:
Work is generally performed in a restaurant and casino setting with exposure to second-hand smoke and a high noise level. Evenings, graveyards, holidays, and/or weekend work are required. Extended hours and irregular shifts may be required

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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