Job Description

DDC - Glendale, AZ
Starting Pay
Casino Games/Slot Technology Operations
Employment Status

Position Summary:
Under general supervision of the Table Games Assistant Shift Manager, oversees Table Games Operations.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:
*  Practices outstanding guest service, to both internal as well as external guests, by promoting teamwork and creating a fun, friendly and inviting atmosphere that encourages mutual respect.
*  Implements and ensures compliance with department, Casino, gaming regulatory policies, procedures, and Internal Controls (ICs).
*  Assists the Table Games Assistant Shift Manager and Table Games Shift Manager with the day-to-day Table Games operations including managing labor costs, table limits and game mix to successfully achieve a cost effective and profitable department.
*  Responsible for the supervision and performance of the Floor Supervisors, Dealers, and Dual-Rate Dealers.
*  Assists and advises other departments and Enterprise team members as necessary, to assure the success of the table games and the Enterprise overall.
*  Responsible for supervising, floor management of Dealers, and other team members in the pit area and ensuring correct procedures are followed on table games.
*  Manages the request for fills/credits, player ratings, keeping track of markers, and rundowns for the entire pit.
*  Ensures Dealer quality and efficiency so they may deal at the department mandated game pace (hands per hour), as well as supervisor quality and efficiency in supporting the Dealers to accomplish this goal.
*  Ensures an open atmosphere that promotes skill enhancement.
*  Must be able to accurately identify the value of a guest based on the guest’s play.
*  Must be able to identify guests whose play may be developed further and assist in that development by effective communication with Table Games management and other departments by taking an active role in extending outstanding guest service to that guest.
*  Assists the Table Games Assistant Shift Manager and Table Games Shift Manager.
*  Must utilize basic strategy and warning signs of advantage play to either identify the possibility of an advantage player, or accurately rule out a guest as an advantage player.
*  Works with Surveillance in detecting and taking action against cheating, fraud and other disruptions as Enterprise policy dictates.
*  Ability to impress cards
*  Estimates win/loss of a shift.
*  Safeguards Casino assets; to include cards, dice, gaming chips, etc.
*  Assists the Table Games Assistant Shift Manager and Table Games Shift Manager.
*  Takes disciplinary actions when necessary towards Table Games Dealers and Table Games Floor Supervisors.
*  Complete knowledge of all facilities available to guests on property.
*  Demonstrate Desert Diamond Casino "On Brand" attitude towards team members and guests at all times.
*  Performs other duties as required.


Minimum Qualifications:
 Education and Experience:
 High school diploma or GED plus five (5) to seven (7) years of experience in Table Games. Including two (2) years’ experience as a Dealer and three (3) years’ experience in Table Games Operations in a supervisory capacity; or equivalent combination of experience and education. Two (2) year degree in a related field or equivalent work experience. Must know basic strategy and be able to pass a basic strategy exam. Must be able to pass a math exam that includes specific player rating scenarios.  Must be 18 years of age or older. No felony, theft or stealing convictions. Must be able to pass a pre-employment drug/alcohol screen and background investigation and obtain and maintain Gaming License; and to include the following:

 Knowledge, Abilities, Skills, and Certifications:
*  Ability to practice the principles of public relations and outstanding guest service.
*  Extensive knowledge of, and ability to deal, all table games offered by TOGE.
*  Extensive and complete knowledge of ICs
*  Knowledge of procedures and Casino floor operations.
*  Extensive knowledge and practice of all Title 31 requirements.
*  Excellent problem solving skills and the ability to adapt quickly to changing dynamics and priorities
*  Excellent verbal and interpersonal communication skills
*  Ability to implement new games.
*  Must know basic strategy and identify warning signs of advantage play.
*  Ability to multi-task efficiently.
*  Skill in human relations, communication and supervision of assigned team members.
*  Ability to communicate effectively in the English language, both verbally and in writing with team members and guests.
*  Knowledge of theft techniques.
*  Ability to interpret a variety of instructions furnished in written and oral form.
*  Ability to investigate and analyze information and be able to apply what is learned to the operation.
*  Ability to foster a cooperative work environment.
*  Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with team members and guests at all levels.
*  Ability to demonstrate excellence in job performance, and continually seek improvement in results.
*  Skill in organizing resources and establishing priorities.
*  Skill in the use of personal computers and related software applications.

Physical Demands:
While performing the duties of this job, the team member regularly is required to stand and walk; use hands and fingers, handle, or feel; reach with hands and arms; and talk or hear. The team member occasionally is required to sit; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 50 pounds.

Work Environment:
Work is generally performed in a casino setting with exposure to second-hand smoke and a high noise level. Evenings, graveyards, holidays and/or weekend work may be required. Extended hours and irregular shifts may also be required.

Application Instructions

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