Job Description

Location
DDC - Glendale, AZ
Shift
Days
Starting Pay
D.O.E.
Category
Casino Games/Slot Technology Operations
Employment Status
Full-Time

Position Summary:

Under direct supervision of the Table Games Director, oversees Table games pit operations. Oversees financial and operational objectives and performance of Table Games in accordance with the organization's vision and mission statement.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:
* Ensures compliance with all Tohono O’odham Gaming Enterprise policies and procedures, including Internal Controls (ICs).
* Ensures proper staffing levels to provide quality experience for customers at a cost effective manner.
* Ensures competitiveness of Table Games by visiting local competitors, studying industry best practices, strategies and initiatives.
* Ensures the integrity and reputation of the Casino by directing gaming activities in a consistent, safe, and honest manner.
* Ensures Casino, and Departmental Policies, and Procedures are followed.
* Ensures an open atmosphere that promotes skill enhancement.
* Ensures team member/guest compliance and conforms to regulatory, departmental, and casino policies and procedures for efficient gaming operations.
* Ensures supplies are readily available.
* Monitors daily and weekly schedules for Dealers and Supervisors and Shift Managers.
* Monitors and controls the Table Games Pit operations including guest relations to successfully achieve a cost effective and profitable department.
* Creates and monitors marketing promotions in conjunction with the Marketing department and Table Games Director.
* Leads the Table Games staff by fostering open and honest team member communication, coaching and mentoring management staff.
* Responsible for performance management and discipline of all team members in the Table Games Department.
* Increases department’s effectiveness by recruiting, orienting, training, coaching, counseling, disciplining, and termination of team members as needed.
* Responsible for accurate and complete recording of table cards and player tracking cards as well as electronic systems.
* Responsible for annual forecasting and budgeting process.
* Responsible to train, monitor, and evaluate the performance of the team members.
* Safeguard casino assets; to include cards, dice, gaming chips, etc.
* Take disciplinary actions when necessary towards Dealers, Supervisors and Shift Managers.
* Works with surveillance and security in detecting and taking action against cheating, fraud and other disruptions as company policy dictates.
* Monitors department logs including: Shift activities, Card Control, Table tracking.
* Greets customers and maintains a friendly and inviting atmosphere.
* Contributes to a team effort and accomplishes related results as required.
* Reviews the hold percent for reasonableness.
* Selects training aids to create and maintain current training methods and materials to ensure state of the art training methods.
* Develops and executes annual and long-term plans for the Table Games Departments training function including the formulation of goals and measurable objectives.
* Develops and ensures the maintenance of policies and processes for supporting all Table Games training.
* Coordinates the development and ongoing evaluation of specific Table Games training programs.
* Communicates regularly with other departments and /or outside vendors to provide specialized training.
* Trains team members as necessary.
* Coordinates training schedules.
* Participates in personal development opportunities on a regular basis.
* Demonstrate Desert Diamond Casino "On Brand" attitude towards team members & guest at all times.
* Performs other duties as required.

Minimum Qualifications:

Education and Experience
Bachelor’s degree in Business Administration preferred; twelve (12) years full-time direct floor experience, to include three (3) years at Pit Manager and three (3) years Shift Manager level or above in Table Games Management operations required. Multi-game knowledge mandatory. Must know basic strategy and be able to pass a basic strategy exam. No felony, theft or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license; and to include the following:

Knowledge, Abilities, Skills, and Certifications
* Knowledge of principles and practices of public relations and customer service.
* Knowledge of problem solving techniques.
* Knowledge of implementing new games.
* Knowledge of security, surveillance and fraud detection techniques.
* Knowledge of procedures and casino floor operations.
* Knowledge of Blackjack, Fortune Pai Gow and Ultimate Texas Hold-em and future games to offered by the Tohono O’odham Gaming Enterprise card games.
* Ability to supervise and train team members, to include organizing, prioritizing, and scheduling work assignments.
* Ability to multi-task efficiently.
* Ability to communicate effectively in the English language, both verbally and in writing with staff and the general public.
* Ability to interpret a variety of instructions furnished in written and oral form.
* Ability to investigate and analyze information and to draw conclusions.
* Ability to foster a cooperative work environment.
* Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers and customers at all levels.
* Ability to work as a team member and foster a positive working environment.
* Ability to work with timeliness and thoroughness.
* Ability to demonstrate excellence in job performance, and continually seek improvement in results.
* Team member development and performance management skills.
* Skill in customer service, human relations and supervision of assigned staff.
* Skill in organizing resources and establishing priorities.
* Skill in the use of personal computers and related software applications.

Physical Demands
While performing the duties of this job, the team member regularly is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to stand; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 50 pounds.

Work Environment
Work is generally performed in a casino setting with exposure to second-hand smoke and a high noise level. Evening, graveyard, holiday and/or weekend work may be required. Extended hours and irregular shifts may be required.

Application Instructions

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