Table Games Casino Administrator
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This position will be housed at the West Valley Casino in Glendale, AZ. The selected candidate will be required to also work at Desert Diamond White Tanks Casino (8200 N. Sarival Ave, Waddell, AZ 85340
Position Summary:
Under direct supervision of Table Games Manager, oversees Table Games Internal Controls and training needs. Oversees financial and operational objectives and performance of Table Games in accordance with the organization's vision and mission statement.
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.
Essential Duties & Responsibilities:
•Ensures compliance with all Tohono O’odham Gaming Enterprise policies and procedures, including Internal Controls (ICs).
•Ensures that all games are played in accordance with federal and state governmental regulations.
•Ensures competitiveness of Table Games by visiting local competitors, studying industry best practices, strategies and initiatives
•Ensures proper staffing levels to provide quality experience for customers at a cost effective manner.
•Reviews and edits all notices and Internal Controls for the Table Games Director and Table Games Manager.
•Responds to the gaming office’s information requests and needs.
•Assures that all casino procedures and rules are followed.
•Responsible to train, monitor, and evaluate the performance of the team members.
•Develops and ensures the maintenance of policies and processes for supporting all Table Games training.
•Coordinates the development and ongoing evaluation of specific Table Games training programs.
•Communicates regularly with other departments and /or outside vendors to provide specialized training.
•Oversees the Dealers training school.
•Trains Table Games team members as necessary.
•Acts with discretion and confidentiality in handling information pertaining to team member’s records.
•Responsible for weekly approval of payroll and submitting authorized rosters.
•Updates vacation calendar to approve leave requests for the department.
•Creates reports to verify time keeping records.
•Monitor leave balances for all Table Games team members.
•Reviews and investigates all payroll discrepancies.
•Responsible for the development of annual and long-term plans for the Table Games Department’s training function including the formulation of goals and measurable objectives.
•Responsible for the management of the annual forecasting and budgeting process.
•Monitors and controls the Table Games Pit operations including guest relations to successfully achieve a cost effective and profitable department.
•Monitors daily and weekly schedules for Dealers and Supervisors and Shift Managers.
•Creates and monitors marketing promotions in conjunction with the Marketing department and Table Games Director and Table Games Manager.
•Leads the Table Games staff by fostering open and honest team member communication, coaching and mentoring management staff.
•Responsible for consistent performance management and discipline of all team members in the Table Games Department.
•Increases department’s effectiveness by recruiting, orienting, training, coaching, counseling, disciplining, and termination of team members as needed.
•Responsible for accurate and complete recording of table cards and player tracking cards as well as electronic systems.
•Safeguard casino assets; to include cards, dice, gaming chips, etc.
•Take disciplinary actions when necessary towards Dealers, and Supervisors.
•Ensures team member/guest compliance and conforms to regulatory, departmental, and casino policies and procedures for efficient gaming operations.
•Works with surveillance and security for detecting and taking action against cheating, fraud and other disruptions as company policy dictates.
•Ensures an open atmosphere that promotes skill enhancement.
•Monitors department logs including: Shift activities, Card Control, Table tracking.
•Ensures team member awareness of Internal Controls.
•Ensures the integrity and reputation of the Casino by directing gaming activities in a consistent, safe, and honest manner
•Ensures Casino, and Departmental Policies, and Procedures are followed.
•Greets customers and maintains a friendly and inviting atmosphere.
•Ensures supplies are readily available.
•Contributes to a team effort and accomplishes related results as required.
•Reviews the hold percent for reasonableness.
•Selects training aids to create and maintain current training methods and materials to ensure state of the art training methods.
•Develops and executes annual and long-term plans for the Table Games Department’s training function including the formulation of goals and measurable objectives.
•Coordinates training schedules.
•Participates in personal development opportunities on a regular basis.
•Performs other duties as required.
Minimum Qualifications:
Education and Experience
High School Diploma or GED. Bachelor’s degree in Business Administration preferred. Eight years full-time direct floor experience at Pit Manager and Shift Manager level or above in Table Games Management operations required. Multi-game knowledge preferred. Must be 18 years of age or older. No felony, theft or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:
Knowledge, Abilities, Skills, and Certifications
•Knowledge of principles and practices of public relations and customer service.
•Knowledge of problem solving techniques.
•Knowledge of implementing new games.
•Knowledge of timekeeping software (examples Kronos, Time Manager, Virtual Roster).
•Knowledge of security, surveillance and fraud detection techniques.
•Knowledge of procedures and casino floor operations.
•Ability to supervise and train team members, to include organizing, prioritizing, and scheduling work assignments.
•Team member development and performance management skills.
•Ability to multi-task efficiently.
•Skill in customer service, human relations and supervision of assigned staff.
•Ability to communicate effectively in the English language, both verbally and in writing with staff and the general public.
•Ability to interpret a variety of instructions furnished in written and oral form.
•Ability to investigate and analyze information and to draw conclusions.
•Ability to foster a cooperative work environment.
•Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers and customers at all levels.
•Ability to work as a team member and foster a positive working environment.
•Ability to work with timeliness and thoroughness.
•Ability to demonstrate excellence in job performance, and continually seek improvement in results.
•Skill in organizing resources and establishing priorities.
•Skill in the use of personal computers and related software applications.
Physical Demands
While performing the duties of this job, the team member regularly is required to stand and walk; use hands and fingers, handle, or feel; reach with hands and arms; and talk or hear. The team member occasionally is required to sit; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 50 pounds.
Work Environment
Work is generally performed in a casino setting with exposure to second-hand smoke and a high noise level. Evening, graveyard, holiday and/or weekend work may be required. Extended hours and irregular shifts may be required.