Job Description

DDC - Tucson, AZ
Starting Pay
Casino Games/Slot Technology Operations
Employment Status

Position Summary:
Under direct supervision of the General Manager, the Sports Betting Sr. Manager is responsible for managing all aspects of the daily operations of Sports Betting, with an emphasis on new business development, marketing the brand, and player acquisition and retention. The Sr. Manager collaborates with General Manager to identify business and investment opportunities, evaluates partnerships and external considerations, and makes key recommendations to formulate a product vision for sports wagering. Responsible for creating budgets, revenue forecasting, and meeting financial and operational expectations.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:
*  Ensures compliance with all State, Tohono O’odham Gaming Enterprise and Tohono O’odham Gaming Office Tribal Gaming Regulations
*  Responsible for developing and overseeing of department budgets
*  Collaborates with Senior Leadership, on the business development strategy, design, and execution, provides active analytical support and assistance through the process of identifying, securing, negotiating, closing and initiating the delivery of our sports and igaming products, while ensuring the team maintains all products and promotions compliant and relevant to the target audience
*  Practices outstanding guest service, to both internal and external guests, by promoting teamwork and creating a fun, friendly and inviting atmosphere that encourages mutual respect
*  Implements and ensures compliance with department, casino, gaming regulatory policies, procedures, and internal controls
*  Proactive in anticipating guests needs striving to provide memorable service experiences
*  Arrives on property to work in complete uniform, displaying a well-groomed appearance and clean hygiene
*  Presents a polished and professional image at all times

*  Leads the Sports Betting operations team to develop a culture of compliance, process, collaboration, industry leading performance and continuous improvement
*  Responsible for making recommendations surrounding trends shaping the sports betting business, our guests’ future needs, and relevant competitive offerings to develop ways to solidify our position as an important player within the industry
*  Maintains a deep understanding of the betting market, legislative changes and trends to decide which products to pursue and ensuring their success in the market
*  Directs all aspects of the successful administration and execution of all activities online, in accordance with the policies and objectives established by the Tohono O’odham Nation, to provide maximum long-term profit and return on investment(s)
*  Identifies and recommends costs and operational efficiencies in order to enhance profitability and growth
*  Manages the annual operating budget within assigned areas of responsibility, including capital expenditures and improvements, with an emphasis on appropriate data points like workforce metrics, and return on investment, feasibility, etc.
*  Ensures departmental budgets are followed to support the achievement of the Tohono O’odham Gaming Enterprise’s financial goals
*  Oversees and leads department to successfully deliver sports betting and online products and achieve productivity and performance
*  Establishes effective strategies to improve product, operational efficiency, revenue, and guest satisfaction
*  Recommends new products, analyzes sport betting trends to be able to offer products that can satisfy guests needs
*  Promotes positive guest relations, greets guests, develops a guest service culture, and creates a friendly atmosphere
*  Works closely with different departments to create campaigns, products, and projects aligned with the Gaming Enterprise goals
*  Assures the confidentiality of records and files used in department
*  Produces reports on wagering performance and evaluation
*  Performs other duties as required

Minimum Qualifications:
 Education and Experience:
Bachelor’s degree in Business Administration, Finance, Economics, Hospitality Management, Organizational Development or a related field is required.  Minimum of seven (7) years of demonstrated, broad-based operational success in a management position in the gaming industry with direct involvement in interactive gaming. Minimum of five (5) years Sportsbook supervisor experience or equivalent Class III casino gaming supervisor experience; or equivalent combination of education and experience. Relevant and direct experience may be considered in lieu of minimum educational requirements indicated above. No felony, theft or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:
 Knowledge, Abilities, Skills, and Certifications:
*  Must possess extensive knowledge of sports betting and online gaming
*  Knowledge of relevant software systems
*  Ability to analyze data and generate reports to provide insights
*  Ability to interact effectively with Tribal, State and National Regulatory Officials
*  Ability to establish, administer and maintain staff training programs and records
*  Must possess demonstrated leadership ability, as well as organizational and strategic agility
*  Experience in coaching and developing team members into organizational leadership positions is critical
*  Must have the ability to analyze, interpret and make operational, financial and budgetary decisions based on financial and operational reports and analysis with the desired intent of driving the organization to meet and exceed business goals
*  Knowledge of complex betting laws, regulations, and guidelines governing casino operations, tribal law and Native American Casinos
*  Must be culturally competent and effective in a multi-cultural environment
*  Ability to efficiently schedule, and utilize manpower needs
*  Ability to write and implement departmental procedures as necessary
*  Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
*  Ability to write reports and correspondence
*  Ability to speak effectively before groups of customers or team members of the organization
*  Ability to calculate figures and amounts such as discounts, interest, commissions proportions and percentages
*  Ability to apply common sense understanding to carry out directions in written, oral or diagram form
*  Ability to communicate effectively in the English language, both verbally and in writing with staff and the general public
*  Ability to deal with problems involving several concrete variables in standardized situations
*  Skill in human relations and supervision of assigned staff
*  Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint)
*  Skill in professional management techniques

While performing the duties of this job, the team member regularly is required to sit and stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 50 pounds.

Work Environment:
Work is generally performed in an office and casino setting with exposure to second-hand smoke and a high noise level.  Evening, graveyard, holiday and/or weekend work may be required.  Extended hours and irregular shifts may be required.

Application Instructions

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