Sports Betting Manager
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Position Summary:
Under direct supervision of the Sports Betting Director, responsible for all aspects of the day-to-day operations of the Sports Betting Departments. Oversees the hiring, training, scheduling and coaching of Sports Betting staff. Monitors all wagering activities offered by Tohono O’odham Gaming Enterprise (TOGE) and takes all necessary steps to protect company assets.
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.
Essential Duties & Responsibilities:
•Monitors and controls all Sports Betting operations, to include: guest relations, staff, policies & procedures, suspicious activities and wagering behavior
•Implements and ensures compliance with all state and TOGE policies & procedures and internal controls
•Explains wagering rules, including betting lines, odds, and bet types to guests as needed
•Investigate and resolve any guest complaints or issues that arise
•Maintains strict confidentiality regarding customer play
•Leads the Sports Betting staff by fostering open and honest team member communication, coaching and mentoring supervisor staff
•Oversees the supervision of Sports Betting Clerks which includes recruitment, retention, team member disciplinary matters, performance evaluation, training, work allocation, problem resolution and termination
•Responsible for creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction
•Assists in conducting investigations into variances, violations of internal controls, and violations of reporting requirements
•Ensures departmental budgets are followed and/or not exceeded
•Responsible for securing the integrity of all TOGE assets and oversees balancing of all representative banks
•Promotes positive guest relations and creates a friendly atmosphere
•Closely monitors operation supply inventory and ensures the Sports Betting department has the tools needed to maximize efficiency on assigned shifts
•Responds to guest inquiries while monitoring and applying service recovery within authorized levels if necessary
•Assists Sports Betting Shift Supervisor in verifying cash drawers, completing reports, rating customer activity and verifying customer accounts
•Assists Sports Betting Shift Supervisor in ensuring all staff is trained and follows Currency Transaction Requirements (CTR) and Suspicious Activity Reports (SAR) procedures; responsible for ensuring all paperwork is completed and reported in accordance with established compliance procedures
•Maintains strict confidentiality in all departmental and company matters
•Interacts with guests and staff by maintaining a visible presence in guest areas during peak business periods
•Responsible for rewards and recognition programs to maximize employee engagement
•Observes/Evaluates staff within the department and delivers constructive feedback regarding performance
•Communicates regularly with other casino departments and/or outside vendors to provide specialized training
•Participates in personal development opportunities on a regular basis
•Arrives on property to work in complete uniform, displaying a well groomed appearance and clean hygiene
•Supports, administers, and manages operational and monitors achievements of performance and profit objectives
•Performs other duties as assigned
Minimum Qualifications:
Education and Experience
Bachelors degree plus six (6) years of experience at a supervisory level or above in the gaming industry with direct involvement in interactive gaming; at least three (3) of the six (6) years must include Sportsbook or Sports Betting experience at a supervisory level or above; or equivalent combination of education and experience. Recent, relevant and direct experience may be considered in lieu of degree requirement. Must be 18 years of age or older. No felony, theft or stealing convictions. Must be able to pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:
Knowledge, Abilities, Skills, and Certifications
•Must possess extensive knowledge of Sports Betting and relevant software systems
•Ability to interact effectively with Tribal and State Regulatory officials
•Knowledge of complex betting laws, regulations and guidelines governing casino operations, tribal law and Native American casinos
•Ability in evaluating, coaching, training and developing team members
•Ability to establish, administer and maintain staff training programs and records
•Ability to efficiently schedule and utilize manpower needs for a multi-property department
•Ability to write and implement departmental procedures as necessary
•Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals
•Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
•Proficient in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Adobe and presentation software (such as PowerPoint).
•Ability to deal with situations and problems, both internal and external, using sound business judgment
•Ability to apply common sense understanding to carry out directions in written, oral or diagram form
•Ability to manage work procedures and expedite workflow
•Ability to work any shift or hours, including nights, weekends, holidays, and overtime
•Knowledge of complex betting laws, regulations and guidelines governing casino operations, tribal law and Native American casinos
•Extensive knowledge and practice of all Title 31 requirements
•Skill in human relations, communication and supervision of assigned staff
- Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers and customers at all levels
•Must know basic strategy and identify warning signs of advantage play
•Ability to communicate effectively in the English language, both verbally and in writing with staff and the general public
•Ability to practice the principles of relations and outstanding guest service
•Ability to responds to visual and auditory cues
Physical Demands
While performing the duties of this job, the team member regularly is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to stand, stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 50 pounds.
Work Environment
Work is generally performed in a casino setting with exposure to a high noise level. Evening, graveyard, holiday and/or weekend work will be required. Extended hours and irregular shifts will also be required.