Job Description

Location
DDC - Tucson, AZ
Shift
Any
Starting Pay
D.O.E.
Category
Casino Games/Slot Technology Operations
Employment Status
Full-Time

Position Summary:
Under direct supervision of the Sports Betting Sr. Manager, responsible for day-to-day operations of the properties sports betting operation.  Monitors all wagering activities offered by Tohono O’odham Gaming Enterprise (TOGE), provides excellent guest service, team member coaching and ensures compliance with all department policies and procedures while creating a fun, friendly, and courteous environment for team members and guests.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:
*  Manages the properties sports betting operation, its staff and all wagering policies
*  Practices outstanding guest service, to both internal and external guests, by promoting teamwork and creating a fun, friendly and inviting atmosphere that encourages mutual respect
*  Implements and ensures compliance with department, casino, gaming regulatory policies, procedures, and internal controls
*  Proactive in anticipating guest needs, striving to provide memorable service experiences
*  Ensures all Anti Money Laundering  (AML), Title 31,  Suspicious Activity Report (SAR), and procedures are followed and accurately tracked
*  Verifies cash drawers, complete reports, rate customer activity, and assist when necessary in verifying customer accounts
*  Explains wagering rules, including betting lines, odds, and bet types to guests as needed
*  Investigate and resolve any guest complaints or issues that arise
*  Arrives on property to work in complete uniform, displaying a well-groomed appearance and clean hygiene
*  Presents a polished and professional image at all times
*  Demonstrates basic knowledge of other games and services offered by TOGE at each property
*  Routinely strives to build and achieve guest satisfaction
*  Maintains confidentiality regarding customer play
*  Communicates effectively with all co-workers and guests
*  Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives
*  Responsible for creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction
*  Assists in conducting investigations into variances, violations of internal controls, and violations of reporting requirements
*  Responsible for assisting in the budget process for the department and providing recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to leadership
*  Responsible for securing the integrity of all assets and oversees balancing of all representative banks
*  Promotes a positive environment for all guests and team members to encourage the return visit of guests and achieve job satisfaction for all team members
*  Assists Sports Betting Sr. Manager with the monitoring of operation supply inventory and ensuring team members have the tools needed to do their jobs to maximize efficiency on assigned shifts
*  Responds to guest inquiries while monitoring and applying service recovery within authorized levels
*  Prepares and reviews currency transaction logs for accuracy
*  Reviews multiple transaction logs for accuracy 
*  Responsible for ensuring compliance with all regulatory compliance within the area of responsibility and reporting potential issues
*  Assists Sports Betting Shift Supervisor in ensuring all staff is trained and follows Currency Transaction Requirements (CTR) and Suspicious Activity Reports (SAR) procedures; responsible for ensuring all paperwork is completed and reported in accordance with established compliance procedures
*  Maintains strict confidentiality in all departmental and company matters
*  Enthusiastically supports, actively promotes, and demonstrates superior service in accordance with department and company standards and programs
*  Maintains the morale of the department through open communication and teamwork by deploying targeted communication strategies that inform and build support
*  Interacts with guests and team members by maintaining a visible presence in guest areas during peak business periods
*  Contributes to a team effort and accomplishes related results as required
*  Responsible for team development and assisting in training programs
*  Responsible for rewards and recognition programs to maximize employee engagement
*  Evaluates team members within the department and delivers constructive feedback regarding performance
*  Provides recommendations for team member performance (disciplining, coaching, and counseling)
*  Provides recommendations for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs
*  Performs other duties as assigned

Minimum Qualifications:
 
 Education and Experience:
Associate degree or equivalent; minimum of two (2) years Sportsbook supervisor experience or equivalent Class III casino gaming supervisor experience. Four (4) years related customer service and high-volume cash handling experience required; or equivalent combination of education and experience.   Must be 18 years of age or older. No felony, theft or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:
 
 Knowledge, Abilities, Skills, and Certifications:
*  Must be proficient in computer knowledge to include keyboarding skills, all Microsoft Office applications, email usage, and database, spreadsheets, and word processing software
*  Must have excellent verbal and written communication skills
*  Ability to write reports, business correspondence, and procedure manuals
*  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
*  Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals
*  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
*  Must have the ability to interact with guests, team members, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner
*  Knowledge of all office machines and tools
*  Ability to manage work procedures and expedite workflow
*  Ability to work any shift or hours, including nights, weekends, holidays, and overtime
*  Extensive and complete knowledge of Internal Controls
*  Knowledge of procedures and casino floor operations
*  Extensive knowledge and practice of all Title 31 requirements
*  Skill in human relations, communication and supervision of assigned staff
*  Must know basic strategy and identify warning signs of advantage play
*  Ability to communicate effectively in the English language, both verbally and in writing with staff and the general public
*  Ability to apply basic mathematical skills to player and money tracking
*  Ability to practice the principles of public relations and outstanding guest service
*  Ability to appropriately manage stressful situations, occasionally dealing with irate customers
*  Ability to respond to visual and auditory cues
*  Ability to interpret a variety of instructions furnished in written and oral form


Physical Demands:
While performing the duties of this job, the team member regularly is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to stand, stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 50 pounds.

Work Environment:
Work is generally performed in a casino setting with exposure to second-hand smoke and a high noise level. Evening, graveyard, holiday and/or weekend work will be required. Extended hours and irregular shifts will be required.   

 

Application Instructions

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