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Under direct supervision of the Senior Slot Tech, install, repair and maintain gaming machines for Tohono O’odham Gaming Enterprise (TOGE).
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.
Essential Duties & Responsibilities:
* Maintains the electronic components, systems, and peripherals of gaming machines.
* Repairs and modifies components, electric systems and peripherals of the gaming machines.
* Configures slot and video machines to meet manufacturers and regulatory agency specifications.
* Troubleshoot and repair money kiosk machines.
* Repairs Keno printers.
* Removes, moves, installs and/or upgrades slot machines.
* Maintains an inventory of parts for the slot machines.
* Monitors and tracks the slot machine malfunctions, the cause, the repair, and the parts involved.
* Tracks and records all test money usage and testing results.
* Complies with internal controls, policies and procedures as they pertain to this position.
* Maintains a good communication with co-workers and maintains a positive and professional work environment.
* Contributes to a team effort and accomplishes related results as required.
* Ability to demonstrate outstanding guest service at all times.
* Must maintain all TOGE confidential records and information including, proprietary information, gaming device records both written and electronic, customer information, machine play history, financial information, game settings, etc.
* Must safeguard and inventory slot tickets.
* Must safeguard funds and test tickets used for testing and other diagnostic functions.
* Perform all types of diagnostics and repairs to correct mechanical, electrical and electronic failures to the component level. Read and identify components within schematics.
* Troubleshoot, install and operate slot accounting system, slot machine operation, ticket in/ticket out system and parts system maintenance.
* Respond to repair and troubleshooting requests from slot operations and other departments.
* Ensure slot machine integrity and machine settings are correct when jackpots are won and at other times requested in accordance with policies and procedures.
* Operate hand tools, soldering equipment, electrical test equipment and other equipment as needed. Maintain proper documentation of repair logs and out of service logs.
* Perform initial verification of new software upon arrival.
* Perform slot machine RAM clears/key chip and set-up of options as needed.
* Maintain knowledge of and ensure full compliance of gaming laws (federal, tribal and state) and attendant regulations as well as the organizations internal controls, policies and procedures.
* Provide exceptional service to our guests and employees when performing job duties and conduct oneself in a professional and businesslike manner to reflect the casino high standards of excellence.
* Maintain an attendance consistent with company policy and standards.
* Ensure full compliance with departmental Internal Controls, policies, procedures and regulations.
* Performs other duties as required.
Education and Experience:
High school diploma or GED plus 2 years experience in troubleshooting electronics; or equivalent combination of education and experience. Must be 18 years of age or older. No felony, theft or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license; and to include the following:
Knowledge, Abilities, Skills, and Certifications:
* Knowledge of mechanical functions and play aspects of slot machines, procedures and casino floor operations.
* Knowledge of slot machines and the electronic data system hardware.
* Knowledge of configuration of gaming machines.
* Knowledge of electronic and mechanical troubleshooting methods and techniques.
* Skill in customer service.
* Knowledge in electronic systems and electro-mechanical systems.
* Must have the ability to follow instructions and to abide by department and casino policies and procedures.
* Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Omni View and Diagnostic Monitor.
* Knowledge of using laptop computer to perform software control of peripherals.
* Ability to maintain organization, meet deadlines, possesses integrity, confidentiality, and discretion in handling confidential information.
* Must have the ability to read, analyze, and interpret software manuals, operating procedures, technical procedures, and government regulations.
* Ability to read and comprehend basic instructions, short correspondence and memos.
* Ability to write basic correspondence.
* Ability to speak effectively and deliver information in a one-on-one or small group situation to guests and other team members of the organization.
* Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions.
* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
* Ability to demonstrate basic use of a volt meter.
* This position is not limited to those duties listed in the job description. Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company.
While performing the duties of this job, the employee regularly is required to sit and stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee occasionally is required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 75 pounds.
Work is generally performed in a casino setting with exposure to second-hand smoke and a high noise level. Evening, graveyard, holiday and/or weekend work may be required. Extended hours and irregular shifts may be required.