<p><u><strong>Position Summary:</strong></u><br />Under the direct supervision of the Slot Director. Manages all aspects of slot operations, including but not limited to, slot game performance analysis, slot personnel, guest service standards, slot team member training, adherence to federal, state, gaming agency, property, and departmental rules and regulation as well as procedural integrity and administration. Takes all necessary steps to protect company assets.</p><p> </p><p><em>This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.</em></p><p> </p><p><strong><u>Essential Duties & Responsibilities:</u></strong><br />• Ensures compliance with all State and Tohono O’odham Gaming Office (TOGO) regulations.<br />• Oversees the supervision of personnel, which includes work allocation, training, and problem resolution.<br />• Evaluates team member performance and makes recommendations for personnel actions; motivates team member to achieve peak productivity and performance. <br />• Responsible for all team member discipline actions.<br />• Assists in determining slot layout, machine types, locations, denominations, and numbers of slot machines on the floor through performance analytics.<br />• Runs game performance reports, daily, weekly, monthly, as well as other designated periods. <br />• Analyzes statistics on slot performance reports, ensures game and floor performance is meeting expectations, and recommends any needed changes or actions.<br />• Ensures Slot team members understand all promotions, events, and slot tournament information.<br />• Supervises and assigns staff to slot duties.<br />• Observes, recognizes and documents irregularities in slot and casino personnel or guests and institutes appropriate action.<br />• Investigates and resolves guest complaints with a win, win approach.<br />• Ensures guest service standards are met.<br />• Promotes positive guest relations, greets guest and creates a friendly atmosphere.<br />• Assists in the coordination of and preparation of special slot functions.<br />• Assures the confidentiality of records and files used in the slot department.<br />• Produces reports on slot performance and evaluation and presents them to the slot director.<br />• Ensures departmental budgets are followed and/or not exceeded.<br />• Ensures all monthly reports required by Tohono O’odham Gaming Office, and management are delivered upon due dates.<br />• Reviews slot files and performance reports daily to ensure accuracy and compliance to expected standards, and adjusts discrepancies according to regulations, policies and procedures.<br />• Leads and contributes to a team effort in achieving company and departmental goals.<br />• Brings all unusual events, analysis, or other unusual items to the attention of the Slot Director.<br />• Ensures assigned property operates in synergy with other properties.<br />• Leads by example.<br />• Performs other duties as required.</p>
<p><strong><u>Minimum Qualifications:</u></strong></p><p> </p><p><u>Education and Experience:</u><br />Bachelor’s degree in business, accounting, or related fields plus 5 years experience in slot operations, 3 of which must have been in a managerial capacity; or equivalent combination of education and experience. Must be 18 years of age or older. No felony, theft or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license; and to include the following:</p><p> </p><p><u>Knowledge, Abilities, Skills, and Certifications:</u><br />• Must have extensive ability in running and analyzing slot game performance reports, using various resources to make or recommend appropriate actions. <br />• Must have extensive ability in managing vendor participation and fee games to expected quantity and performance levels.<br />• Ability to develop and manage departmental budgets.<br />• Ability to draft internal controls for the department.<br />• Ability to evaluate, coach, train and develop slot team members.<br />• Must have extensive ability to read and understand game manufacturers par sheets and game set up requirements.<br />• Ability to manage slot operational and technical staff. <br />• Knowledge of mechanical functions and play aspects of slot machines, procedures and casino floor operations.<br />• Knowledge of software programs and systems as related to the operation of the slot department. <br />• Must have working knowledge of slot math used in analytics and reporting.<br />• Skill in professional management techniques.<br />• Ability to interact effectively with Tribal, State and National Regulatory Officials. <br />• Ability to establish, administer and maintain staff training programs and records.<br />• Ability to efficiently schedule, and utilize manpower needs.<br />• Ability to write and implement departmental procedures as necessary.<br />• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.<br />• Ability to write reports and correspondence.<br />• Ability to speak effectively before groups of guests or team members. <br />• Ability to calculate figures and amounts such as discounts, interest, commissions proportions and percentages.<br />• Ability to apply common sense understanding to carry out directions in written, oral or diagram form.<br />• Ability to deal with situations and problems, both internal and external, using sound business judgment.<br />• Skill in human relations and supervision of assigned staff.<br />• Proficient in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint).<br />• Ability to communicate effectively both verbally and in writing with staff and the general public.<br />• Knowledge of FMLA (Family and Medical Leave Act) rules, acceptable hiring practices, and sexual harassment avoidance.<br />• Builds team member and guest loyalty.</p><p> </p><p><u>Physical Demands:</u><br />While performing the duties of this job, the team member regularly is required to sit and stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 50 pounds.</p><p> </p><p><u>Work Environment:</u><br />Work is generally performed in an office and Casino setting with exposure to second-hand smoke and a high noise level. Evening, graveyard, holiday and/or weekend work may be required. Extended hours and irregular shifts may be required. </p>
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