Job Description

DDC - Tucson, AZ
Starting Pay
Employment Status

Position Summary:
Under direct supervision of the Security Operations Manager, responsible for the protection, safeguarding and security of the Casino’s assets, personnel, customers and all visitors during their assigned shift.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:
Responsible for the Security and Safety operations during the entire shift.
Responsible for the daily supervision of Lead Security Officers, Security Officers and Bike Patrol Officers on a shift.
Responsible for the protection of Tohono O’odham Gaming Enterprise assets.
Responsible for directing subordinates and completing performance reviews.
Applies fair and consistent supervision.
Assists in hiring, termination, and disciplinary actions.
Plans and administers work schedules and assignments for direct reports.
Assist with the planning and budget preparation for the department.
Monitors the performance of direct reports, ensuring adherence to all TOGE and
departmental policies and procedures.
Responsible for reviewing and editing of incident reports prepared by subordinates for completeness and accuracy.
Interacts and assists Manager on Duty, Slot Manager, Supervisors and Casino personnel as necessary to provide adequate security protection.
Submits written reports of any breach of laws, regulations, policies and procedures to Security Department Management.
Cooperates with Law Enforcement Agencies in apprehending anyone involved in criminal activity.
Investigates all reports of accident and injury at the Casino and makes findings known to the Security Operations Manager.
Enforces policy and procedures, rules, and regulations and Gaming Compact requirements.
Patrol the Casino premises to ensure the safety of customers and employees.
Maintain an accurate inventory of all radios and other equipment used by Security personnel.
Responds to emergency incidents and take actions as necessary.
Responds to internal security alarms and take action as necessary.
Provide for and/or schedule additional security as needed.
Takes required enforcement action for violations of Tribal, County and State laws and if warranted, may call local authorities for assistance.
Assists in training of department staff and developing and implementing standard operating procedure manual for department.
Ensures radio and keys are operating properly.
Prepares reports and correspondence as required.
Ensures department’s daily records are accurately maintained.
Provides first aide/CPR until advanced care arrives.
Maintains logs on key holders, radios and other inventory.
May become an EMT if they are selected and meet the Casino certification requirements.
Maintains good communication with co-workers and a positive and professional work environment.
Contributes to a team effort and accomplishes related results as required.
Performs outstanding internal/external guest service by interacting and assisting guests and co-workers.
Performs other duties as required.

Minimum Qualifications:

Education and Experience:

High School diploma or GED plus three years experience in law enforcement, security or surveillance preferably in the gaming industry, of which one year must have been in a supervisory capacity; or equivalent combination of education and experience. Must be 18 years of age or older. No felony, theft, assault or stealing convictions.   Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license; and to include the following:

Knowledge, Abilities, Skills, and Certifications:
Knowledge of safety operations and procedures, safety methods and practices, and public/customer service skills in a Casino environment.
Knowledge of applicable state, county, local laws, regulations, and requirements.
Knowledge of basic computer and keyboarding skills.
Ability to establish and maintain effective working relationships with staff.
Ability to demonstrate moral character, honesty, tact, fairness, lack of prejudice and desire to help when dealing with people.
Ability to communicate effectively in the English language, both verbally and in writing with staff and the general public.
Ability to perform in a professional appearance and manner.
Ability to analyze situations and adopt appropriate courses of action.
Ability to exercise independent judgment.
Ability to demonstrate excellence in everything, and continually seek improvement in results.
Ability to work extended hours and various work schedules.
Ability to perform in a professional appearance and manner.
Ability to maintain a clean driving record.
Ability to use good judgment and foresight.
Ability to obtain and maintain First Aid and CPR certification.

Physical Demands:
While performing the duties of this job, the employee regularly is required to walk and stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee frequently is required to sit.  The employee occasionally is required to stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 25 pounds. Must be able to pass a fitness test or standard fitness test.

Work Environment:
Work is generally performed in a Casino setting with exposure to second-hand smoke and a high noise level.  Evening and/or weekend, holiday work may be required.  Extended hours and irregular shifts may be required.   

Application Instructions

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