Job Description

Location
DDC - Glendale, AZ
Shift
Any
Starting Pay
D.O.E.
Category
Casino Games/Slot Technology Operations
Employment Status
Full-Time

Position Summary:

Under general supervision of the Poker Manager, oversees daily Poker operations.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:
* Practices Outstanding Guest Service, to both internal as well as external guests, by promoting teamwork and creating a fun, friendly and inviting atmosphere that encourages mutual respect.
* Develops and ensures the maintenance of policies and processes for supporting all Poker training.
* Ensures Casino, and Departmental Policies, and Procedures are followed.
* Ensures an open atmosphere that promotes skill enhancement.
* Ensures compliance with all Tohono O’odham Gaming Enterprise policies and procedures, including Internal Controls (ICs).   
* Implements and ensures compliance with department, casino, gaming regulatory policies, procedures, and internal controls.
* Oversees the day-to-day Poker operations including managing labor costs, table limits and game mix to successfully achieve a cost effective and profitable department.
* Greets guests and maintains a friendly and inviting atmosphere.
* Reviews daily and weekly schedules for Poker.
* Works with the Assistant Poker Director and Poker Manager in evaluating and coaching all dealers and supervisors to increase skill level.
* Works with the Assistant Poker Director and Poker Manager to ensure dealer quality and efficiency so they may deal at the Department mandated game pace (hands per hour), as well as supervisor quality and efficiency in supporting the dealers to accomplish this goal.
* Must be able to accurately identify the value of a guest based on the guest’s play.
* Must be able to identify guests whose play may be developed further and assist in that development by effective communication with Poker management and other departments by taking an active role in extending Outstanding Guest Service to that guest.
* Must utilize basic strategy and warning signs of advantage play to either identify the possibility of an advantage player, or accurately rule out a guest as an advantage player.
* Works with Surveillance in detecting and taking action against cheating, fraud and other disruptions as company policy dictates.
* Ensures an open atmosphere that promotes skill enhancement.
* Estimates win/loss of a shift.
* Ensures supplies are readily available.
* Performs duties of subordinates as needed in the supervisor capacity.
* Safeguards casino assets; to include cards, dice, gaming chips, etc.
* Takes disciplinary actions when necessary towards Poker Assistant Shift Managers and Poker Floor Supervisors.
* Reviews the hold percent for reasonableness.
* Performs other duties as required.

Minimum Qualifications:
 
Education and Experience:
High school diploma or GED required, Bachelors degree in Business Administration preferred; plus 6 years full-time direct floor experience at Poker Supervisor and Shift Manager level or above in Poker Management operations required; or equivalent combination of experience and education. Must have knowledge of Poker operations.  Must be able to pass a basic math exam. Must be 18 years of age or older. No felony, theft or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:

Knowledge, Abilities, Skills, and Certifications:
* Extensive Knowledge and practice of all Title 31 requirements.
* Knowledge of principles and practices of public relations and guest service.
* Knowledge of problem solving techniques.
* Knowledge of implementing new games.
* Knowledge of fraud detection techniques.
* Knowledge of procedures and casino floor operations.
* Knowledge of card games dealing.
* Ability to multi-task efficiently.
* Ability to communicate effectively in the English language, both verbally and in writing with staff and the general public.
* Ability to interpret a variety of instructions furnished in written and oral form.
* Ability to investigate and analyze information and to draw conclusions.
* Ability to foster a cooperative work environment.
* Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers and guests at all levels.
* Ability to work as a team member and foster a positive working environment.
* Ability to work with timeliness and thoroughness.
* Ability to demonstrate excellence in everything, and continually seek improvement in results.
* Skill in guest service, human relations and supervision of assigned staff.
* Skill in organizing resources and establishing priorities.
* Skill in the use of personal computers and related software applications.

Physical Demands:
While performing the duties of this job, the team member regularly is required to stand and walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The team member occasionally is required to sit; and stoop, kneel, crouch, or crawl.  The team member must occasionally lift and/or move up to 25 pounds.

Work Environment:
Work is generally performed in a casino setting with exposure to second-hand smoke and a high noise level. Evening, graveyard, holiday and/or weekend work may be required.  Extended hours and irregular shifts may be required.

Application Instructions

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