Education and Experience:
High school diploma or GED. Six months experience with cash handling. Must be 18 years of age. No felony, theft or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license and to include the following:
Knowledge, Abilities, Skills, and Certifications:
Knowledge and application of excellent customer service.
Knowledge of business English, proper spelling, grammar, punctuation, and basic arithmetic.
Knowledge of Keno.
Ability to communicate effectively in the English language, both verbally and in writing with staff and the general public.
Ability to apply basic mathematical skills.
Ability to interpret a variety of instructions furnished in written and oral form.
Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers and customers at all levels.
Ability to understand and follow oral and written instruction.
Ability to communicate, read, and write clearly in basic English.
Ability to demonstrate outstanding guest service at all times.
Ability to work as a team member.
Ability to work with timeliness and thoroughness.
Ability to work and finish multiple tasks.
Ability to demonstrate excellence in everything, and continually
Skill in assisting customers on completing tickets.
Skill in ensuring accuracy of keno tickets.
While performing the duties of this job, the employee regularly is required to sit and stand; use fingers and hands; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee occasionally is required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.
Work is generally performed in a Casino setting with exposure to second-hand smoke and a high noise level. Evening, graveyard, holiday and/or weekend work may be required. Extended hours and irregular shifts may be required.