Front Desk Agent
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|Employment Status|| |
Be part of our Team!
Under direct supervision of the Front Desk Supervisor, welcomes and serves guests in a courteous, efficient and friendly manner with check in, check out and other related services. Maintains confidentiality of all information.
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.
Essential Duties & Responsibilities:
Registers guests, collects payment and records data pertaining to payment funds and expenditures.
Assigns accommodations to guests.
Resolves Hotel guests complaints.
Executes emergency procedures in accordance with hotel standards.
Answers inquire concerning travel routes, recreational facilities, scenic attractions and dining establishments.
Answers incoming calls, greetings callers, providing information, transferring calls and/or taking messages as necessary.
Assists guests in making any future reservations.
Handles and verifies all complimentary vouchers for any comp rooms are received.
Answers guest questions about property.
Upon request, arranges medical aid for Hotel guests via the Security Office.
Complies with all cash and credit card handling procedures.
Wears proper uniforms at all times.
Upholds the Hotel’s commitment to hospitality.
Contributes to a team effort and accomplishes related results as required.
Performs other duties as required.
Education and Experience:
High school diploma or GED plus one year hotel front office operations and/or customer service. Must be 18 years of age or older. Working knowledge of computers and able to type 25 word per minute. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license.
While performing the duties of this job, the employee is required to stand; use of hands and fingers, to handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee occasionally is required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.
Work is generally performed indoors in a Hotel setting with a moderate noise level. Evening, graveyard, holiday and/or weekend work are required. Extended hours and irregular shifts are also required.