Education and Experience:
High school diploma or GED plus one year hotel front office operations and/or customer service. Must be 18 years of age or older. Working knowledge of computers and able to type 25 word per minute. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license and to include the following:
Knowledge, Abilities, Skills, and Certifications:
Knowledge of principles and practices of customer service in a Hotel environment.
Knowledge of computer, fax copier utilization in business operations.
Knowledge of surrounding areas and points of interest.
Ability to communicate, read, and write clearly in basic English. Bi-lingual in English /Spanish helpful but not required.
Ability to demonstrate outstanding guest service at all times.
Ability to work a flexible schedule to include weekends and holidays.
Ability to present oneself in a professional appearance and manner.
Ability to apply basic mathematical skills.
Ability to solve practical problems and deal with a variety of concrete variables in situation where only limited standardization exists.
Ability to multitask.
Ability to interpret a variety of instructions furnished in written and oral form.
Ability to maintain confidentiality.
Skill in utilizing Hotel reservation software.
Ability to type a minimum of 25 words per minute.
While performing the duties of this job, the employee is required to stand; use of hands and fingers, to handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee occasionally is required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.
Work is generally performed indoors in a Hotel setting with a moderate noise level. Evening, graveyard, holiday and/or weekend work are required. Extended hours and irregular shifts are also required.