Food & Beverage Director
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Under direct supervision of the General Manager, oversees the efficient and profitable operation of food service facilities, ensuring patron satisfaction and food quality, all personnel in the Food and Beverage Department. Responsible for all financial, operations and development areas. Responsible in arranging, planning and staffing for special functions.
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.
Essential Duties & Responsibilities:
* Responsible for management and administration of all the vital elements of the Food and Beverage Department including training, trade-knowledge, supervision and evaluation of assigned staff and scheduling.
* Responsible for any guest relations for the Food and Beverage Department.
* Establishes and implements short- and long-range organizational goals, objectives, strategic plans, policies, and operating procedures; monitors and evaluates programmatic and operational effectiveness, and effects changes required for improvement.
* Designs, establishes, and maintains an organizational structure and staffing to effectively accomplish the organization's goals and objectives; recruits, employs, trains, supervises, and evaluates staff.
* Develops and manages annual budgets for the organization and performs periodic cost and productivity analyses.
* Develops and implements marketing plans and strategies to support and encourage usage of the cafes, dining rooms, bars, services, and programs.
* Negotiates, administers, and evaluates a variety of food service contracts.
* Collaborates with functional teams to support operations and executive initiatives.
* Implements and ensures compliance of policies and procedures.
* Plans, develops, and implements strategies for generating resources and/or revenues for the organization.
* Insures all goods and supplies for department are ordered.
* Insures preparation of all reports and paperwork regarding department operations.
* Prepares budgets for all Food and Beverage Departments.
* Insures inventories are prepared and maintains records of all spoilage.
* Approves invoices and check requests for vendors and submits to finance department.
* Plans setup for special events.
* Conducts department staff meetings.
* Maintains a good communication with co-workers and maintains a positive and professional work environment.
* Contributes to a team effort and accomplishes related results as required.
* Performs other duties as required.
M Minimum Qualifications:
Education and Experience:
Bachelor’s Degree in a related field plus 10 years experience as a Food and Beverage Manager in a multi-property/multi-outlet high volume casino operation; or equivalent combination of education and experience. Relevant and direct experience may be considered in lieu of degree requirement. Construction experience and bilingual in Spanish preferred. Ability to obtain a Food Handlers Card. No felony, theft or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, TIPS certification in alcoholic management, obtain and maintain a gaming license and to include the following:
Knowledge, Abilities, Skills, and Certifications:
- Knowledge in managing all phases of Food and Beverage operations, as well as knowledge of service standards.
- Knowledge of managing a large facility with multiple outlets, high volume production operations.
- Knowledge in multi-property/multi-outlet in casual, upscale, banquet and fine dining.
- Knowledge of organizational structure, workflow, and operating procedures.
- Knowledge of marketing strategies, processes, and available resources.
- Knowledge of financial/business analysis techniques.
- Knowledge of hiring procedures.
- Knowledge of customer service standards and procedures.
- Knowledge of the laws and regulations governing food and beverage preparation and service. Compliance with Federal, State and Tribal regulations.
- Provides hand-on fully involved leadership skills to supervise and motivate a wide range of food and beverage personnel.
- Outstanding interpersonal and community relations skills and the ability to communicate and work effectively within a diverse community.
- Lease and/or property management skills.
- Team member development and performance management skills.
- Ability to develop, implement and evaluate programs, promotions and budgets.
- Ability to communicate effectively in the English language, both verbally and in writing with staff and the general public.
- Ability to work in a busy, fast paced work environment and to perform in a professional appearance and manner.
- Ability to work well under pressure.
- Ability to use independent judgment and to manage and impart information to a range of clientele and/or media sources.
- Ability to identify and secure alternative funding/revenue sources.
- Ability to supervise and train team members, to include organizing, prioritizing, and scheduling work assignments.
- Ability to foster a cooperative work environment.
- Ability to negotiate and manage contractual arrangements.
- Ability to assess contract compliance and product/service quality.
- Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
- Skill in budget preparation and fiscal management.
- Skill in supervising assigned staff.
While performing the duties of this job, the team member regularly is required to sit and stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 25 pounds.
Work is generally performed in an office and casino’s setting with exposure to second-hand smoke, a high noise level and casino kitchen areas with exposure to heat, fumes and steam. Evening, graveyard, holiday and/or weekend work may be required. Extended hours and irregular shifts may be required.