Executive Steward (West Valley)
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Under direct supervision of the Executive Chef, manages the daily kitchen stewarding operations and staff. Areas of responsibilities include dish room operations, night cleaning, back dock cleaning and maintenance, banquet plating and food running. Works to continually improve guest and team member satisfaction while maximizing the financial performance in all areas of responsibility. Responsible for total maintenance and sanitation in all food production service areas; ensure all food and beverage outlets have sufficient equipment to perform adequately. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and health standards are achieved. Areas of responsibility comprise overseeing all food preparation, food service and support areas as applicable.
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.
Essential Duties & Responsibilities:
* Manages the stewarding function in all kitchen areas to promote overall cleanliness, sanitation and compliance with state and local health regulations. Stewarding functions include setting up work stations, cleanliness and storage of dishes, filling dish machines, ensuring correct chemical levels, maintaining efficient traffic patterns in kitchen, etc.
* Ensures compliance with all Tohono O’odham Gaming Enterprise policies and procedures, including Internal Controls (ICs).
* Controls and analyzes cost, breakage, quality of support provided to all areas, condition and cleanliness of equipment, and guest satisfaction.
* Educates team members on current safety and sanitation issues to ensure compliance with all health and safety regulations. Informs management of hazardous situations, emergencies or threats to the security of guests, team member or resort assets. Schedule preventative maintenance and repairs as needed. Ensure that equipment is prepared and operational for the following day’s work.
* Determines the minimum and maximum stocks and control the par stocks of all materials and equipment. Liaise with the Purchasing Department and suppliers regarding purchasing needs for the stewarding operation.
* Alert Executive Chef of potentially serious issues.
* Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Warehouse supervisors, Restaurant chefs, F&B Mangers, & Bar Managers.
* May occasionally interact with outside contacts:
* Guests - to ensure their total satisfaction
* Suppliers - regarding orders and invoices
* May assist with other duties as needed which may include but is not limited to providing assistance with food dish-up, completing set up s.
* Attend all necessary training meetings.
* Duties, responsibilities, requirements and expectations, pertaining to this job are subject to change as needed. Hours are determined by 24-hour schedule.
* Provides guidance and direction to steward supervisors, including setting goals, performance standards and monitoring performance.
* Provides and supports on brand service behaviors that are prepared to wow for customer satisfaction and retention.
* Provides information to executive teams, managers and supervisors, team members, and subordinates by telephone, in written form, e-mail, or in person.
* Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
* Works to meet or exceed goals provided by Executive Chef including performance goals, budget goals, team goals, etc.
* Encourages and builds mutual trust, respect, and cooperation among team members.
* Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
* Understands team members’ positions well enough to perform duties in team members' absence or determine appropriate replacement to fill gaps.
* Works with Human Resources Department to fill open positions.
* Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
* Manages team member progressive discipline procedures for areas of responsibility.
* Ensures team members are treated fairly and equitably.
* Ensures disciplinary procedures and documentation are completed in a timely manner.
* Ensures enterprise and department policies are administered fairly and consistently.
* Ensures compliance with all food handling and sanitation standards.
* Administers the performance appraisal process for direct report managers.
* Follows proper handling and temperature standards of all food products. Ensures team members maintain required food handling and sanitation certifications.
* Prepares and cooks foods of all types, either on a regular basis or for special guests or internal functions.
* Recognizes superior quality products, presentations and flavor.
* Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
* Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
* Trains steward team members on the fundamentals of maintenance of kitchen equipment, sanitation, organization, and cleaning.
* Demonstrates new techniques and equipment to staff.
* Observes service behaviors of team members and provides feedback to individuals and or managers.
* Uses enterprise computer systems in daily operations to meet goals and maintain standards.
* Works with food and beverage managers and keep them informed of issues as they arise.
* Analyzes information and evaluates results to choose the best solution and solve problems.
* Manages department controllable expenses including supplies, uniforms and equipment.
* Participates in the budgeting process for areas of responsibility.
* Performs other duties as required.
* Analyzes member survey results and regular member/guest feedback. Partners with management to identify opportunities for improvement to be addressed with effective training solutions.
* Exemplifies the desired culture and philosophies of the organization.
* Demonstrate Desert Diamond Casino "On Brand" attitude towards team members & guest at all times.
* Displays, supports and reinforces Desert Diamond Casino’s Spirit of Service Standards.
* Model the company standards and lead by example.
Education and Experience:
High school diploma or GED, plus two (2) year degree in Hotel and Restaurant Management, Hospitality, or related major; eight (8) years Steward/Kitchen experience; five (5) of the eight (8) years must be in a Assistant Executive Steward or Executive Steward role in large, multi-outlet, casino, hotel, resort, or equivalent. Must be 18 years of age or older. No felony, theft or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, TIPS certification in alcoholic management, obtain and maintain a gaming license and to include the following:
Knowledge, Abilities, Skills, and Certifications:
* Skilled in managing a diverse and demanding multi-lingual workforce.
* Knowledge of maintenance and care of culinary facilities, equipment, supplies, and materials.
* Knowledge of FDA health Code and how to apply it in daily practice.
* Knowledge of cleaning and sanitation best practices for hotels and restaurants.
* Knowledge of scheduling techniques and ability to apply to control labor costs.
* Knowledge of organizational structure, workflow, and operating procedures.
* Advanced knowledge of food preparation and presentation methods, techniques, and quality standards.
* Knowledge of cost controls in food and labor, and ability to apply them in daily practice.
* Skilled at food presentation and decorative food displays.
* Ability to obtain a Food Handlers card.
* Ability to provide leadership and direction to multiple venues with an array of styles and requirements.
* Ability to oversee, mentor and develop chefs in a variety of venues.
* Ability to develop menus that are flavorful, well presented, and cost effective, utilizing a variety of cuisines and techniques.
* Ability to create menus to match themes and guest special requests.
* Ability to understand and follow specific instructions and procedures.
* Ability to lead and train team members at all levels.
* Ability to understand and interpret profit and loss statements.
* Ability to maintain open and positive two way communication with food and beverage management and other departments.
* Ability to conduct effective interviews and work within established procedures to hire and retain staff.
* Ability to interact with vendors and suppliers, and in conjunction with purchasing to source the best possible product at the best prices for all aspects of food and beverage operations.
* Ability to monitor and/or maintain quality control and safety standards.
* Ability to communicate effectively in the English language, both verbally and in writing with staff and the general public.
* Ability to work in a busy, fast paced work environment and to perform in a professional appearance and manner.
* Ability to work well under pressure, making decisions in high stress situations while maintaining a professional demeanor.
* Intermediate to advanced computer skills, good working knowledge of Microsoft office.
While performing the duties of this job, the team member regularly is required to stand for extended periods of time; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member occasionally is required to sit; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 50 pounds.
Work is generally performed in the casino’s kitchen area with exposure to heat, fumes and steam and Casino setting with exposure to secondhand smoke and a high noise level. Evenings, graveyards, holidays and/or weekend work are required.
Extended hours and irregular shifts may be required.