Education and Experience:
High school diploma or GED; associates degree preferred and three years management experience in customer service, operations or sales; or equivalent combination of education and experience. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license and to include the following:
Knowledge, Abilities, Skills, and Certifications:
Ability to hire, provide direction to and develop internal personnel; identify strategic issues and develop short/long range plans; provide direction to and manage department heads and related personnel; budget and prioritize work load; identify key factor affecting personnel; and develop effective programs to maximize performance.
Knowledge of cash register operations, sales methods and techniques.
Knowledge of all the products/items in the store.
Knowledge of Peoplesoft software.
Ability to communicate effectively in the English language, both verbally and in writing with staff and the general public.
Ability to be personable, responsive, caring, knowledgeable and flexible with all customers.
Ability to service customers in a professional appearance and manner.
Ability to lead, train and establish a high level of customer service within the department.
Ability to adapt to change.
Skill in supervising assigned staff.
Ability to interact well with the public.
Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation and graphics software (such as PowerPoint).
Skill in position merchandising in an appropriate manner based upon the type of merchandise.
While performing the duties of this job, the employee regularly is required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee occasionally is required to sit and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 75 pounds.
Work is generally performed in an interior setting or Convenience Store location. Evening, graveyard, holiday and/or weekend work may be required. Extended hours and irregular shifts may be required.