Job: Venue Manager

This posting has expired and is no longer available.

Job Description

Location
Phx area
Shift
Full Time
Pay Rate
D.O.E
Category
Food & Beverage
Employment Status

Position Summary:
Under direct supervision of the Desert Diamond Casino- Phoenix Executive Sous Chef & Desert Diamond Casino- Phoenix Food & Beverage Manager, maintains professional, efficient and courteous Food and Beverage operations; by greeting guests and team members, establishing a rapport with them, and giving them outstanding service and training in a professional and timely manner.  Works in tandem with culinary staff to exceed guest’s expectations. Follows, understands and consistently enforces Title 4 State laws, and Tohono O’odham Enterprise internal controls.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:
*  Responsible for providing exceptional service to all guests in a friendly, efficient
     manner.
*  Responsible for quality control and consistent presentation of items being served.
*  Ability to efficiently and effectively order from procurement system.
*  Maintains and organizes par levels for all product ordered.
*  Effectively trains team members with consistent positive results.
*  Ability and knowledge to create schedules to suffice business needs.
*  Maintains up to date attendance records for team members.
*  Monitors and maintains team members time records with effective labor results.
*  Assists in the daily operations in an efficient, cost effective, and labor effective manner.
*  Conducts fair performance evaluations on subordinates.
*  Knowledge of profit and loss statements, ability to present variances.
*  Works closely with other departments to ensure outstanding service is provided for our guests.
*  Recognizes that each team member is a representative of Desert Diamond Casino and is responsible for demonstrating courtesy, respect, and sensitivity to the needs of every person (guests and team members).
*  Responsible for effective communication with Management, team members, and other departments.    
*  Builds strong cohesive team by creating an environment of teamwork and lateral service.
*  Maintains self as a leader with high levels of integrity and acts in the best interest of the enterprise.
*  Responsible for attending and contribute in Supervisor\ Management meetings required to keep informed for continued growth and development. 
*  Recognizes that management has certain personal responsibilities, which affect the operational efficiency of the Casino.  Maintains proper attendance in accordance with Casino policy.
*  Due to changes and modification in the job from time to time, we require team members to be flexible and assume other responsibilities assigned by management as management sees the necessity; some assignments may not be listed in this job description at this time.

Minimum Qualifications:

Education and Experience:
High school diploma or GED plus at least one year recent Supervisory dining room or food service experience, cash handling and alcohol enforcement. Must have high energy and motivated personality and encompass positive, motivating leadership qualities. Must be able to obtain a Food Handlers card and become TIPS certified.  Must be 19 years of age or older.  No felony, theft or stealing convictions.   Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license and to include the following:

Knowledge, Abilities, Skills, and Certifications:
*  Knowledge of dining, buffet and food maintenance operations and guest service.
*  Knowledge of all menu items including entrees, side dishes, beverages and desserts. 
*  Knowledge of POS systems.
*  Knowledge of procurement systems.
*  Knowledge of supervisory techniques.
*  Knowledge of computers.
*  Ability to communicate effectively in the English language, both verbally and in writing with other staff and general public. Ability to service guests in a positive and professional approachable manner.
*  Must present a neat and professional appearance.
*  Ability to follow instructions and work in a stressful and busy environment. 
*  Skill in interpersonal and customer service.
*  Ability to carry out detailed, but uninvolved written and oral instructions.
*  Ability to lead in a team environment and cooperate with team members.
*  Ability to effectively resolve guest concerns in a timely manner.
*  Assigns duties, responsibilities, and work stations to team members in accordance with work requirements. 
*  Must present self with professional phone and radio etiquette.

Physical Demands:
While performing the duties of this job, the team member regularly is required to stand for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The team member frequently is required to walk.  The team member occasionally is required to sit; and stoop, kneel, crouch, or crawl.  The team member must occasionally lift and/or move up to 50 pounds.

Work Environment:
Work is generally performed in a Restaurant and Casino setting with exposure to second-hand smoke and a high noise level. Days, evenings, graveyards, holidays, and/or weekend work are required.  Extended hours and irregular shifts may be required.   

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Locations

Nogales
7350 S. Nogales Highway
Tucson, AZ 85734
Phoenix
-
Phoenix, AZ 85001
Sahuarita
1100 W. Pima Mine Rd.
Sahuarita, AZ 85629
Why
Highway 86, Milepost 55
Ajo, AZ 85321
Not Specified
-
Not Specified, NS 99997
Nogales
Phoenix
Sahuarita
Why
Not Specified